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Optional Manual Strategy Tasks Are Not Skipping After Optional Wait Time Has Expired (Doc ID 3006825.1)

Last updated on MARCH 18, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

When viewing Strategy Tasks that are assigned to a customer, optional tasks remain open long after the optional wait time has expired.  The users run the ESS job for 'Process Strategy Tasks', and it is filled with the following errors:

 
Steps to Reproduce:

Responsibility: Collections Dashboard
Navigation: Profile > Strategies

  1. The customers have optional work items that remain open, even though the optional wait time has expired.
  2. Run the ESS job 'Process Strategy Tasks'.  There are several errors in the log file, and the optional wait time remains open.

Cause

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In this Document
Symptoms
Cause
Solution


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