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Assigned To Field Not Populating On Service/Helpdesk Landing Pages (Doc ID 3007106.1)

Last updated on FEBRUARY 27, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.01.0 version, Service Request

ACTUAL BEHAVIOR
---------------
Assigned to field not populating on landing pages

Assigned to field is not populating any names on landing pages. Assigned To does show on the Details page and the Edit page but it is not pulling over to the Agents Assigned to me landing page, or the overall landing page for Agents.

EXPECTED BEHAVIOR
-----------------------
Assigned To field should populate in the List page

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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