My Oracle Support Banner

OCI Database Management Servie : Database Stuck In UNKNOWN State In DBM With Error ORA-17002 (Doc ID 3007274.1)

Last updated on FEBRUARY 28, 2024

Applies to:

OCI Database Management Service - Version NA and later
Information in this document applies to any platform.

Symptoms

OCI Database Management was already enabled and the DB is being monitored without issues.
Suddenly the status of the Database is reported as UNKNOWN in Database Management.
But the same Database is reported UP in OCI DB page.

Observed below ORA error in the OCI Console Metric Explorer,
CRITICAL, ORA-17002, <Resource Type>, <Resource OCID>, <Resource Name>, <Metric Name>, PDB

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.