Credit Note For RTV Gives Error Using Physical Or Virtual Warehouse (Doc ID 3007381.1)

Last updated on FEBRUARY 29, 2024

Applies to:

Symptoms

It was created an rtv request via mfcs where we can only select virtual warehouses. For that RTV, was generated a credit note request where REIM only enables to select the physical warehouse. Because of that, was generated a credit note with physical warehouse an we got the error VALID_RTV_LOC in EDI Injector.
After this, was tested a new scenario where we sent the virtual warehouse and we got a PV_CRITICAL error. After this, we tried to send a credit note without location and loc_type information (once in documentation we can find that these fields are only required for merchandise invoices). This scenario got error of PV_LOCATION_TYPE when loading the file via EDI injector which means that location information is needed.

ERROR
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VALID_RTV_LOC,PV_CRITICAL,PV_LOCATION_TYPE




STEPS
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The issue can be reproduced at will with the following steps:
1. Create an rtv request for a virtual warehouse on mfcs (screen only has the virtual warehouses)
2. Create an credit note request for that rtv via REIM (REIM only has the physical warehouses)

3. Scenario 1 (using physical warehouse)
3.1. Try to load credit note with physical warehouse via edi injector (REIM_EDI_INJECTOR_JOB)
3.2. Check the result on tables: im_inject_status, inject_doc_error
3.3. Check if inject_doc_error has error of VALID_RTV_LOC

4. Scenario 2 (using virtual warehouse)
4.1. Try to load credit note with virtual warehouse via edi injector (REIM_EDI_INJECTOR_JOB)
4.2. Check the result on tables: im_inject_status, inject_doc_error
4.3. Check if inject_doc_error has error of PV_CRITICAL (details: Couldn't invoke a method public abstract oracle.retail.apps.reim.batch.batch.inject.IInjectorResult oracle.retail.apps.reim.batch.services.inject.IInjectorService.inject(oracle.retail.apps.reim.batch.)


More scenarios tested:
5.Scenario 3 (without location information)
3.1. Try to load credit note without location and location_type as empty via edi injector (REIM_EDI_INJECTOR_JOB)
3.2. Check the result on tables: im_inject_status, inject_doc_error
3.3. Check if inject_doc_error has error of PV_LOCATION_TYPE (according with documentation these fields are only required for merchandise invoices)

Cause

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