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Find Matching Resource API Is Not Considering Workskill Requirement (Doc ID 3007391.1)

Last updated on MARCH 04, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 23.D.09 and later
Information in this document applies to any platform.


Why the Find Matching Resource API is showing a matching engineer in response, who does not have required work skill to perform the activity per the parameters passed on the call ?

Request (potential sensitive information has been masked):
,"x_shifttype":"Core Network Install"
,"x_security_clearance_skill":"Not Applicable"
,"timeZone":"(UTC+00:00) London - Greenwich Mean Time (GMT)","determineAreaByWorkZone":"true"



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