Find Matching Resource API Is Not Considering Workskill Requirement
(Doc ID 3007391.1)
Last updated on MARCH 04, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 23.D.09 and laterInformation in this document applies to any platform.
Goal
Why the Find Matching Resource API is showing a matching engineer in response, who does not have required work skill to perform the activity per the parameters passed on the call ?Request (potential sensitive information has been masked):
{
"criteria":
{
"resourcePreference":1,"workSkill":100,"workZone":100,"workTime":0,"includeResources":"technicians"
}
,"limit":100
,"schedulesFields":["arrivalTimeOptions","fitness"]
,"schedulesToReturn":["2024-02-07","2024-02-06","2024-02-01","2024-02-02","2024-02-03","2024-02-04","2024-02-05"]
,"fields":["resourceId","resourceType","name","email","workSkill"]
,"activity":{"activityType":"******"
,"postalCode":"*****"
,"x_travel_key":"*****"
,"x_shifttype":"Core Network Install"
,"x_requester_channel":"VBTS"
,"x_security_clearance_skill":"Not Applicable"
,"timeZone":"(UTC+00:00) London - Greenwich Mean Time (GMT)","determineAreaByWorkZone":"true"
,"x_technology_family":"N/A","x_equipment_service":"N/A"
,"x_activity_category":"N/A"
}
}
Solution
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In this Document
| Goal |
| Solution |
| References |