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Redwood Helpdesk : How to Add Custom Transfer Reasons? (Doc ID 3007415.1)

Last updated on FEBRUARY 28, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.24.01.0 version, Help Desk

Customer wants to add custom reasons to the available choices in "Transfer Reason" when transferring a help desk ticket , but it appears that the selections are not able to be customized. How to add values to this field?
 

Solution

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Goal
Solution


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