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Unable To Download Stock Count Export Report (Doc ID 3007610.1)

Last updated on FEBRUARY 29, 2024

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 23.2 to 24.0 [Release 23.2 to 24.0]
Information in this document applies to any platform.


On : 23.2 version, Reports

When attempting to download the Stock Count Export report for a stock count that has a large volume of items ( ~1.4 million) from the SIOCS Web client, the following error occurs.

 Error downloading the report. Please try again.

Browser Console:

Error calling StockCountService [0: error]
Error calling ReportService [500: Internal Server Error]: Error downloading the report. Please try again.

Steps To Reproduce
The issue can be reproduced at will with the following steps:
1. Create a PG for a Unit Stock Count
2. Add the PG component for all departments in the store
3. Schedule the count
4. Stock Count generated with 1317836 line items
5. Navigate to Operations > Reports > Stock Count Export > Enter Stock Count ID = 1997


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