Assignment Assistant Showing Different Shift Timing For Current Resource (Doc ID 3007800.1)

Last updated on MARCH 05, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR:
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From the 'Assignment Assistant' screen, the shift timings shown for a resource (the one to whom currently activity is assigned) is different from the actual shift hours while performing 'Move' action

EXPECTED BEHAVIOR:
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From the 'Assignment Assistant' screen, the shift timings shown for a resource (the one to whom currently activity is assigned) should be same as actual shift hours while performing 'Move' action

STEPS:
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The issue can be reproduced at will with the following steps:

1. Login to OFS Application
2. Perform Move action for an activity which is assigned to resource
3.Observe that from the 'Assignment Assistant' screen, the shift timings shown for a resource (the one to whom currently activity is assigned) is different from the actual shift hours

BUSINESS IMPACT:
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Due to this issue, Different shift timings shown in dispatch console Time View and Assignment Assistant screen is causing confusion to dispatchers while scheduling.

Cause

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