Assignment Assistant Showing Different Shift Timing For Current Resource
(Doc ID 3007800.1)
Last updated on MARCH 05, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 23.D.02 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR:
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From the 'Assignment Assistant' screen, the shift timings shown for a resource (the one to whom currently activity is assigned) is different from the actual shift hours while performing 'Move' action
EXPECTED BEHAVIOR:
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From the 'Assignment Assistant' screen, the shift timings shown for a resource (the one to whom currently activity is assigned) should be same as actual shift hours while performing 'Move' action
STEPS:
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The issue can be reproduced at will with the following steps:
1. Login to OFS Application
2. Perform Move action for an activity which is assigned to resource
3.Observe that from the 'Assignment Assistant' screen, the shift timings shown for a resource (the one to whom currently activity is assigned) is different from the actual shift hours
BUSINESS IMPACT:
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Due to this issue, Different shift timings shown in dispatch console Time View and Assignment Assistant screen is causing confusion to dispatchers while scheduling.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |