Not Able To Establish a Bill To - Ship To Relationship Between Customer Accounts (Doc ID 3008411.1)

Last updated on APRIL 10, 2024

Applies to:

Symptoms

Relationship setup keep changing when creating 2 accounts (bill to & ship to) for a customer.
For example, Create a relationship on account A to say that it has a corresponding ship to account B, but after clicking save and close, the account relationship changes to say that the corresponding account is a “bill to”, not “ship to” as previously set up.

The issue can be reproduced at will with the following steps:
1. Create two accounts for a customer .1st account for Bill-to purpose and 2nd for Ship-to purpose.
2. Create a relationship between accounts ,1st account is the Bill-to for 2nd account and 2nd account is the ship-to for 1st account .save and close
3. Re-open customer and go to 1st account ,notice that 2nd is marked as bill-to instead of ship-to .

 

Changes

Cause

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