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Multiple Key Words In Assignment Rules (Doc ID 3008761.1)

Last updated on MARCH 25, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

The assignment rules created using the keywords is not working as expected and is not assigning to the correct queue.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an Assignment rule in HR Heldesk Request Category
2. Select Attribute = Problem Description, Operator=Contains, Values sample: test,computer


The SR is not getting assigned to the correct queue instead it gets assigned to Default queue.

Cause

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In this Document
Symptoms
Cause
Solution


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