Customer Order Cancellation Is Not Reducing The CUSTOMER_RESV Stock
(Doc ID 3008914.1)
Last updated on JUNE 06, 2024
Applies to:
Oracle Retail Merchandising Foundation Cloud Service - Version 23.1 to 24.0 [Release 23.1 to 24.0]Information in this document applies to any platform.
Symptoms
On : 23.1 version, Merch - Inventory Movement
We noticed a bug in the customer order Journey and below are the steps to recreate the issue.
STEPS
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The issue can be reproduced at will with the following steps:
* Create customer for warehouse to Store and it will create transfer.
* Ship the transfer from warehouse to store.
* Receive the transfer in EICS/SOCS and you will notice the customer resv will increase in MFCS along with STOCK_ON_HAND(ITEM_LOC_SOH).
* Customer Order cancellation in MFCS is not reducing the customer resv but its updating in ORDCUST_DETAIL(QTY_CANCELLED_SUOM).
BUSINESS IMPACT
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The issue has the following business impact:
This issue has an impact to customer order Journey and GO-Live.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |