Redwood HRHD : Cannot Create / Copy / Close A Service Request
(Doc ID 3008944.1)
Last updated on APRIL 03, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.01.0 version, Help Desk
Customer cannot copy or close a Service Request
Creating a new ticket also gives error
ERROR
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The value of the attribute Channel Type isn't valid.
STEPS
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The issue can be reproduced at will with the following steps:
In Nextgen HR Help Desk,
1. User login with 'My Help' app access.
2. User opens an existing request.
3. User selects either copy or close the request
Customer receives in both cases an error:
Channel Type is not valid
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |