Getting "ACTIVITY_IS_NOT_ASSIGNED" error in Message Scenario when inventory is moved
(Doc ID 3009023.1)
Last updated on MARCH 14, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 23.A.00 and laterInformation in this document applies to any platform.
Symptoms
Getting "ACTIVITY_IS_NOT_ASSIGNED" error for message scenario when inventory is moved between technicians
ERROR
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Message step fails with "ACTIVITY_IS_NOT_ASSIGNED"
STEPS
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The issue can be reproduced at will with the following steps:
1. Add inventory to Tech A resource pool
2. Configure Message scenario for move_inventory launch condition
3. Configure 3 Message steps with recipients: resource, customer, use static address
4. Initiate inventory transfer by steps described in documentation
5. Go to Messages Report for Tech A
6. Message step with recipient: customer fails immediately with message ACTIVITY_IS_NOT_ASSIGNED.
BUSINESS IMPACT
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Due to this issue, middleware doesn't receive the records of inventory transfer between technicians
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |