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Redwood Sales - Error While Fetching The Field While Adding Value To A DCL Field (Doc ID 3009938.1)

Last updated on MARCH 21, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Information in this document applies to any platform.


In Redwood Sales, Assets creation page, while trying to select a value for product field(DCL) , we encounter an error.

Due to this user is not able to create asset in redwood UI, but in Classic UI user is able to add value for product field without any error.

Error while fetching the field

The issue can be reproduced at will with the following steps:
1. Navigate to Redwood Sales>Assets
2. Select action as Create Asset and try to select value for Product DCL field.
3. See the error displayed - 'Error while fetching the field'

The issue has the following business impact:
Due to this issue, users cannot create Asset with Product DCL field populated.



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