Redwood Sales - Error While Fetching The Field While Adding Value To A DCL Field
(Doc ID 3009938.1)
Last updated on MARCH 21, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
In Redwood Sales, Assets creation page, while trying to select a value for product field(DCL) , we encounter an error.
Due to this user is not able to create asset in redwood UI, but in Classic UI user is able to add value for product field without any error.
ERROR
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Error while fetching the field
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Redwood Sales>Assets
2. Select action as Create Asset and try to select value for Product DCL field.
3. See the error displayed - 'Error while fetching the field'
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create Asset with Product DCL field populated.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |