Duplicate Username Is Preventing the User from Signing In (Doc ID 3010313.1)

Last updated on MARCH 27, 2024

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

A specific user is able to log in to the portal page; however, when clicking on Unifier the error below occurs. The user is Active in Unifier and has application access assigned to various environments.

ERROR
-----------------------
System not available. Please contact your system administrator.

Cause

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

Cause

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.

Duplicate Username Is Preventing the User from Signing In (Doc ID 3010313.1)

Applies to:

Symptoms

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!