My Oracle Support Banner

Unable To Resolve Some Of The Invoices From Summary Match Screen (Doc ID 3010553.1)

Last updated on MARCH 15, 2024

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

If user already tried to perform Detail Matching previously but could not complete, user is unable to select desired invoices and receipts in the second attempt of detail matching.

Steps to Recreate:

  1. Create multiple invoices and multiple receipts for a Purchase Order (PO) with few discrepancies.
  2. Attempt detail matching for the first time by selecting few invoices and few receipts but don't complete the resolution and come out of the matching screen.
  3. Re-navigate to Detail Matching screen and try to select different invoices / receipts and see that it is not allowed.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.