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Case statuses Added in Look Up ORA_SVC_CASE_STATUS_CD Are Not Shown in UI (Doc ID 3010718.1)

Last updated on MARCH 15, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Help Desk

ACTUAL BEHAVIOR
---------------
Case statuses Added in Look Up ORA_SVC_CASE_STATUS_CD Are Not Shown in UI



EXPECTED BEHAVIOR
-----------------------
Expect case statuses to be visible

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup and maintenance > Manage standard look ups > ORA_SVC_CASE_STATUS_CD
2. Define/create new statuses and enable
3. Go to help desk > cases > case > status
4. none of the statuses are visible.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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