Case statuses Added in Look Up ORA_SVC_CASE_STATUS_CD Are Not Shown in UI
(Doc ID 3010718.1)
Last updated on MARCH 15, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : NA version, Help Desk
ACTUAL BEHAVIOR
---------------
Case statuses Added in Look Up ORA_SVC_CASE_STATUS_CD Are Not Shown in UI
EXPECTED BEHAVIOR
-----------------------
Expect case statuses to be visible
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup and maintenance > Manage standard look ups > ORA_SVC_CASE_STATUS_CD
2. Define/create new statuses and enable
3. Go to help desk > cases > case > status
4. none of the statuses are visible.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |