Error While Approving Contracts Using Position Hierarchy (Doc ID 3011131.1)

Last updated on MARCH 21, 2024

Applies to:

Symptoms

On : 11.13.23.10.0 version, Procurement Contracts Generic Issues

ACTUAL BEHAVIOR
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Business have configured their system to approve contracts using position hierarchy. Business have created a DFF to capture the requester's user id. When submitting the contract, the following error appears for approver details.

exception.type: ERROR exception.severity: 2 exception.name: Error in task default/ContractsCoreApprovalComposite!1094114_35961074/ContractsApproval. exception.description: Error occurred in routing slip default/ContractsCoreApprovalComposite!1094114_35961074/ContractsApproval with message: exception.code:30053 exception.type: ERROR exception.severity: 2 exception.name: System error in evaluating routing slip. exception.description: A system error occurred in evaluating the routing slip. The error is exception.code:37104 exception.type: ERROR exception.severity: 2 exception.name: Service provider invocation error. exception.description: Failed to invoke web method on Service provider Position Hierarchy Provider . exception.fix: This error occurs when service provider is unavailable, unreachable, or if error in configuration.This error may occur during invocation of web methods of the provider due to above reason. Please check the log file for more specific exception and actual cause of the error. . The routing slip is associated with the task definition default/ContractsCoreApprovalComposite!1094114_35961074/ContractsApproval. exception.fix: Refer to the log file that is configured for oracle.soa.services.workflow.task for more details on this error and contact Oracle Support Services. . exception.fix: Please correct the error.

EXPECTED BEHAVIOR
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The expectation is to be able to submit the contract successfully.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Contracts Management > Create Contract
2. Create a contract and capture the DFF value EM_SCM_Contract_Requester with the requester's user id.
3. Capture other mandatory contract fields.
4. Click on Submit.
5. Expand the approver details. Error message is displayed.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot submit the contract successfully.

Cause

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