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Item Scanned During Receiving Intermittently Removed From Container When Saved (Doc ID 3011408.1)

Last updated on MARCH 19, 2024

Applies to:

Oracle Retail Store Operations Cloud Service - Version 23.2 to 24.0 [Release 23.2 to 24.0]
Information in this document applies to any platform.


On : 23.2 version, Shipping Receiving

Items scanned from a container with a certain qty are not saved with the correct Qty when the same item is rescanned into the container.

All items already scanned should remain in the container after saving.

The issue can be reproduced at will with the following steps:

1. Login to SOCS
2. Create a Transfer Document with 5 items to be shipped from Store A to Store B
3. Save the shipment. Container has 5 SKUs with total qty = 20
4. Open the Container and scan an item that is not in the document.
5. Scan Item A that is not part of the container. Item has 0 Inventory , 1 unit added. 100673462
6. Scan Item B that is not part of the container. Item has 0 inventory, 1 unit added. 100671320
7. Scan Item C 100671338 1 unit
8. Scan Item 100671320 from Step 6 again multiple times (4 units)
9. Go Back and Save the container . 8 SKUs 26 Qty
10. Select yes on 'Save Confirmation' dialog
11. Select yes on 'Remove Empty Line Items Confirmation' dialog.

Container is saved with 7 SKUs Qty = 25

Item scanned in Step 7 has been removed from the container.


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