Debit Memo Created Due To Late Credit Note Has Document Number Suffixed With "CNR"
(Doc ID 3011431.1)
Last updated on MARCH 21, 2024
Applies to:
Oracle Retail Invoice Matching Cloud Service - Version 24.0 to 24.0 [Release 24.0]Information in this document applies to any platform.
Symptoms
Debit Memo created by posting batch against late Credit Note is suffixed "CNR" instead of Debit Memo prefix setup.
Example:
Prefix for Credit Note Request Cost: CNC
Prefix for Debit Memo: DMC
Credit Note Request: CNCINV-464690444
Debit Memo against late Credit Note is created with ext_doc_id as CNCINV-464690444CNR.
Steps to Recreate:
- Ensure Debit Memo Send Days is set to max value of 999 to ensure that credit note requests are converted to debit memos on the same day.
- Setup Supplier Options 'Send Debit Memo' as 'Only when Credit Note is Late'.
- In System Options, setup Credit Note Request Cost Prefix as 'CNC' and Debit Memo Cost Prefix as 'DMC'.
- Create a credit note request say CNC123.
- Run posting batch.
- Notice that a debit memo is generated with ext_doc_id as CNC123CNR when it is supposed to have DMCCNC123.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |