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Scheduled OAT Task Failing with "Unable to process your request. If the problem persists contact your system administrator." (Doc ID 3011539.1)

Last updated on MARCH 25, 2024

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 23.2 and later
Oracle Retail Demand Forecasting Cloud Service - Version 23.2 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 23.2 and later
Oracle Retail Inventory Planning Optimization Cloud Service Advanced Edition - Version 23.2 and later
Information in this document applies to any platform.

Goal

The  scheduled "Sync Users from IDCS" nightly task fails and the only thing seen in the log in the task status dashboard is "Unable to process your request. If the problem persists contact your system administrator."
 

Solution

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