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SR Status To Change To Resovled/Closed By Standard ESS Jobs Not Captured In Change History (Doc ID 3011825.1)

Last updated on MARCH 21, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Service Request

ACTUAL BEHAVIOR
---------------
SR status to change to Resovled/Closed by standard ESS jobs not captured in Change history


EXPECTED BEHAVIOR
-----------------------
The Status should be captured in Audit history

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set the SR in Waiting Status
2. Auto_Set_Resolved days is set as 1
3. When the SR changes to Resolved by ESS job its not showing in the Audit history
The same is working in Demo instance which is on 24 A but not not on Test or Prod which is on 23 D


Cause

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In this Document
Symptoms
Cause
Solution
References


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