Attachments Field Not Available When Service Request Status is Resolved/Closed When Login As Manager/Admin Roles But Available/Displayed When Login As Agents
(Doc ID 3012506.1)
Last updated on MARCH 25, 2024
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.01.0 version, Service Request
ACTUAL BEHAVIOR
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Attachments Field Not Available When Service Request Status is Resolved/Closed When Login As Manager/Admin Roles But Available/Displayed When Login As Agents
EXPECTED BEHAVIOR
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Attachments Field should be available When When Service Request Status is Resolved/Closed When Login As Manager/Admin Roles Also
STEPS
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1. Services
2. Create service request
3. Add attachment
3. Set SR status to closed
4. Login as Agent
5. Able to see attachments field
6. Login as Manager/Admin Role
7. Query/Open Same Service Request
8. Attachments Field not available/Displayed
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |