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Created Actions And Action Plans Not Available To Add To Cases (Doc ID 3012806.1)

Last updated on MARCH 28, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.13.24.01.0 version, Case Management

ACTUAL BEHAVIOR  
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Created Actions And Action Plans in System Not Available To Add To Cases

EXPECTED BEHAVIOR
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Expect the action and action plans created in the system to be available to Add to Cases


STEPS
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The issue can be reproduced at will with the following steps:
1. Services
2. Cases
3. Open existing case Or Create new Case
4. In Action Plan Type 'Add Action Plan'
5. This does not fetch the available action plans or actions

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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