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Weight Is Not Getting Updated In OTM For Revision Created For Transfer Order Or Sales In ERP (Doc ID 3013143.1)

Last updated on MAY 23, 2024

Applies to:

Oracle Transportation Management Cloud Service - Version 23.3 and later
Information in this document applies to any platform.


An order integration from Oracle ERP to OTM was initially sent with a total package count of 30 pieces and a weight of 1000 lbs.
A follow-up transmission updated the package count to 40 pieces, which processed successfully. However, the order's weight did not update accordingly and remained at 1000 lbs.

Expectation is that weight should also get updated together with the qty.

The issue can be reproduced at will with the following steps:
- an Order integration transmission is being sent from Oracle ERP to generate a new order in OTM (example: Total package count = 30 pieces => which will automatically create the of weight 1000 lbs).
- a subsequent transmission is sent to adjust the weight for the order to Total package count = 40 pieces.
- the transmission shows it has been processed successfully.
- upon reviewing the Order Release, it's observed that the quantity has been updated to Total package count = 40 pieces, but the weight has remained unchanged at 1000 lbs, indicating that the weight was not updated automatically according to the new value


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