My Oracle Support Banner

Field Comment In The Transfer Not Populated By The Franchise Order (Doc ID 3013310.1)

Last updated on MARCH 28, 2024

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 23.1 and later
Information in this document applies to any platform.

Symptoms

On : 23.1 version, Merch - Procurement

After creating and approving a franchise order with some notes in the Comments field, the transfer created doesn't inherit the field Comments.
The customer is not able to pass instructions to the Warehouse.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Franchise Orders->Create Franchise Order and create a franchise order with a comment in the field Comments.
2. Approve the Franchise Order.
3. Navigate to Inventory->Transfers->Manage Transfers and search the transfer associated with the franchise order previously created.
4. See the transfer has the field Comments empty.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.