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Wrong Timestamp Received For Complete Events After Daylight Savings Time Started (Doc ID 3013398.1)

Last updated on APRIL 01, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 23.D.13 and later
Information in this document applies to any platform.

Symptoms

On : 23.D.13 version, API

ACTUAL BEHAVIOR
---------------
After Daylight Savings took effect starting at 2am on March 10th, 2024, events for Activity Completion were coming with wrong endTime to OIC. Timestamp of event "activityCompleted" did not match the timestamp of the activity completion.

EXPECTED BEHAVIOR
-----------------------
Timestamp of event "activityCompleted" should match the timestamp of the activity completion.

BUSINESS IMPACT
-----------------------
Inconsistency of data that may impact business indicators.

STEPS
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1. Check the timestamps of the activity completion and event generation and confirm there's a difference of one hour between them.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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