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RPAS Cloud: V24 OAT Tasks Immediately Fail with Error "Unable to process your request. If the problem persists contact your system administrator.", Why? (Doc ID 3014373.1)

Last updated on APRIL 03, 2024

Applies to:

Oracle Retail Inventory Planning Optimization Cloud Service Advanced Edition - Version 23.2 and later
Oracle Retail AI Foundation Cloud Service - Version 24.1 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 24.1 and later
Information in this document applies to any platform.

Goal

Execute any Online Administration Task (OAT) to see that if fails immediately with the following message "Unable to process your request. If the problem persists contact your system administrator.". This is occurring for commits, workspace builds, batch tasks such as loadHier. The error is seen in the live log as no actual log is even created. How can this be resolved? Users are experiencing performance issues when working in the workbooks.

Solution

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