Add Payment Event Screen for Manual Distribution Does Not Pre-Populate Account Details
(Doc ID 3014921.1)
Last updated on APRIL 22, 2024
Applies to:
Oracle Utilities Customer Cloud Service - Version 23B to 23B [Release 23]Oracle Utilities Customer Care and Billing Cloud Service - Version 23B to 23B [Release 23]
Information in this document applies to any platform.
Symptoms
User is trying to make payment using base “Add payment event” screen. Distribution action is being selected as “Manual distribution”. After clicking on OK button, system will navigate to “Manual distribution” tab. This screen is not getting pre-populated with account details and it is empty.
Changes
Problem began after upgrading to 23B
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| Work Around |
| References |