OFSC Is Not Providing Accurate ETA/Travel Time (Doc ID 3015902.1)

Last updated on APRIL 17, 2024

Applies to:

Symptoms

  PROBLEM STATEMENT: The travel time when setting activities to En route is longer that what Google Maps reports.
  ACTUAL BEHAVIOR: The travel time when setting activities to En route is longer that what Google Maps reports.
  EXPECTED BEHAVIOR: The travel time should be similar to the travel time reported by Google Maps.
  RECREATE STEPS:
- From the techncian's user type disable: "Display and allow adjustment of remaining Travel Time" and "Allow selection of next activity on Complete"
- Try setting to enroute a pending activity.
- Check the estimated travel time.

  BUSINESS IMPACT: Customers are notified with a wrong ETA

Changes

 The issue started after we disabled from he user type the options: "Display and allow adjustment of remaining Travel Time" and "Allow selection of next activity on Complete" to disable the auto enroute functionality.

Cause

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