OFSC Is Not Providing Accurate ETA/Travel Time
(Doc ID 3015902.1)
Last updated on APRIL 17, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 23.D.02 and laterInformation in this document applies to any platform.
Symptoms
PROBLEM STATEMENT: The travel time when setting activities to En route is longer that what Google Maps reports.
ACTUAL BEHAVIOR: The travel time when setting activities to En route is longer that what Google Maps reports.
EXPECTED BEHAVIOR: The travel time should be similar to the travel time reported by Google Maps.
RECREATE STEPS:
- From the techncian's user type disable: "Display and allow adjustment of remaining Travel Time" and "Allow selection of next activity on Complete"
- Try setting to enroute a pending activity.
- Check the estimated travel time.
BUSINESS IMPACT: Customers are notified with a wrong ETA
Changes
The issue started after we disabled from he user type the options: "Display and allow adjustment of remaining Travel Time" and "Allow selection of next activity on Complete" to disable the auto enroute functionality.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |