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Inconsistent Data Between OFS And Oracle Service Cloud (Doc ID 3016367.1)

Last updated on APRIL 15, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 24.A.06 and later
Information in this document applies to any platform.

Symptoms

On : 24.A.06 version, Integration

ACTUAL BEHAVIOR
---------------
Inconsistent activity status between OFS and Oracle Service Cloud in some cases, from 04-Apr to 05-Apr afternoon

EXPECTED BEHAVIOR
-----------------------
Activity status information should be always consistent across the integrated systems

STEPS
-----------------------
The issue cannot be reproduced at will.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, information has been inconsistent in some cases during the time frame reported.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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