Inconsistent Data Between OFS And Oracle Service Cloud
(Doc ID 3016367.1)
Last updated on APRIL 15, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 24.A.06 and laterInformation in this document applies to any platform.
Symptoms
On : 24.A.06 version, Integration
ACTUAL BEHAVIOR
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Inconsistent activity status between OFS and Oracle Service Cloud in some cases, from 04-Apr to 05-Apr afternoon
EXPECTED BEHAVIOR
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Activity status information should be always consistent across the integrated systems
STEPS
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The issue cannot be reproduced at will.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, information has been inconsistent in some cases during the time frame reported.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |