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rib-rms_RTVReq_pub Messages Failing With "Cannot Find Return To Vendor (RTV) Header Information" (Doc ID 3016561.1)

Last updated on APRIL 15, 2024

Applies to:

Oracle Retail Integration Cloud Service - Version 19.1 and later
Oracle Retail Merchandising Foundation Cloud Service - Version 19.2 and later
Information in this document applies to any platform.

Goal

Messages in rib-rms_RTVReq_pub are failing with the error:

Cannot find Return to Vendor (RTV) header information for Return to Vendor (RTV) Order Number being published. RTV Order No %s. X.

 

In MFCS, for the RTVs that are eligible to be purged from rtvprg batch, records in the RTV tables are deleted.
However, there is a scenario when deleting from RTV_HEAD, a trigger is referring to a new column value instead of referring to the correct old value. This prevents clean up of messages in RTVREQ_MFQUEUE which results in RIB errors.
 

Solution

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In this Document
Goal
Solution
References


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