Routing Plan Is Not Respecting The Access Schedule Of An Activity (Doc ID 3016758.1)

Last updated on APRIL 18, 2024

Applies to:

Symptoms

On : 24.A.08 version, Routing

DESCRIPTION
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Routing plan is ignoring the access schedule

ACTUAL BEHAVIOR
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We utilize a multiday routing plan that will allow us to assign activities for the next business day. This routing plan appears to be ignoring the access schedule assigned to an activity.

Take an activity that has an access schedule of 09:00 to 14:00. When the current day routing plan ran, it assigned it to the technician with a start time of 9:00 for the current day. Then add an activity to this same technician's route so that there wasn't capacity on the route for today. Move this activity back to the routing bucket and when the routing plan ran, it assigned the activity to the technician for the next day, but put it on the route with a start time of 8:00, which is outside the access schedule defined for the activity (i.e. 09:00 to 14:00).
Activity should not be routed outside the defined access schedule

STEPS
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The issue can be reproduced at will with the following steps:
1. Execute the corresponding routing plan for the current day -> activity is assigned to a technician respecting the defined access schedule (Mon-Fri from 09:00 to 14:00).
2. Add activity(ies) for the technician so that his route for the day is full (i.e. no space to assign new activities)
3. Execute the corresponding routing plan so activities must be assigned for the next day -> activity is assigned to a technician without respecting the defined access schedule (Mon-Fri from 09:00 to 14:00). When the routing plan runs for the next day, it should consider the access schedule the same way the current day routing plan does. If the customer has an access schedule of 9:00, then routing should not put the activity on the tech's route with a start time of prior to 9:00 am.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, activities are being assigned to a technician without respecting the established access schedule.

Changes

Cause

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