My Oracle Support Banner

"Error Code: <company shortname>-<unique error code> An unexpected error has occurred, and the system cannot process your request" When Updating Project Start Date in Shell Detail Page (Doc ID 3017031.1)

Last updated on APRIL 16, 2024

Applies to:

Primavera Unifier Cloud Service - Version 24.1 to 24.3 [Release 24.1 to 24.3]
Information in this document applies to any platform.

Symptoms

When changing Project Start Date on any Shell Details page, the error below occurs. This happens in any shell in both Production and Stage.


ERROR
-----------------------

Error Code: <company shortname>-<unique error code> An unexpected error has occurred, and the system cannot process your request. Contact your System Administrator referencing this error code <company shortname>-<unique error code>."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log in to Unifier.
  2. Navigate to any Shell home page.
  3. Open Project Details using My Dashboard -> Details
  4. Modify the Project Start Date and click the "Save" button.
  5. Note the error.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.