Not Able To Add Created Action Plans In Case Management
(Doc ID 3017888.1)
Last updated on APRIL 19, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.01.0 version, Service Request
ACTUAL BEHAVIOR
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Not able to add Created Action Plans in Case management
When trying to add the created action plan in cases (case management) in the Helpdesk module No Action Plan is showing in the Action bar of case creation page .
EXPECTED BEHAVIOR
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Action bar should bring up the Action plan template name or Action name
STEPS
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The issue can be reproduced at will with the following steps:
1. Open existing case or create a new case
2. In Action plan, type "Add Action Plan"
3. This does not fetch the available action plans or actions
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |