My Oracle Support Banner

DCS : Self Service Registration Rejection Does not Send Email to Self Service User (Doc ID 3017900.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.01.0 version, Digital Customer Service

ACTUAL BEHAVIOR
---------------
DCS rejection Email for Self Service User

Customer have setup the DCS Environment

when they approve a self service registration they get an approval email

But when they "Reject" a Self service registration user they don't get any email .

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.