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Getting "Unable To Find The Producer" Error When Attaching Document (Doc ID 3017973.1)

Last updated on APRIL 22, 2024

Applies to:

Oracle Transportation Management Cloud Service - Version 24.1 and later
Information in this document applies to any platform.

Symptoms



Getting "Unable to find the Producer" Error

Customer is trying to upload documents to Order Release from their Service Provider, by using 'Attach Shipment Document' Action and they receive "Unable to find the Producer" Error

The issue is see only in the SERVPROV roles, and from Admin is working as expected.

This happens when using custom order release screen set and manager layout


ERROR
-----------------------

Unable to find the Producer

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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