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Redwood Knowledge UIs Hang When You Try To Open Them (Doc ID 3018274.1)

Last updated on JUNE 03, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

After enabling Redwood Knowledge using the promo code for HR Help desk the Setup and Maintenance-> Knowledge Management->Manage Knowledge workflows does not open up and hangs

The issue can be reproduced at will with the following steps:
1. Go to Setup and Maintenance
2. Select Helpdesk
3. Select Knowledge Management->Manage Knowledge workflows


Cause

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In this Document
Symptoms
Cause
Solution
References


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