Promotion Associated With an Entry Page Audience Is Not Working on OSF Site
(Doc ID 3018510.1)
Last updated on MAY 16, 2024
Applies to:
Oracle Commerce Cloud Service - Version 23.08 and laterInformation in this document applies to any platform.
Symptoms
A promotion has been created and associated with an entry page audience, but it is not working as expected, the discount isn't applied to the order.
Note: The issue is specific to Open Storefront Framework (OSF) site.
Example of use case:
The promotion should be applied only when the users follow their journey through the category page, and it should be applied to all products in the category.
However, after creating the promotion and associating it with the entry page audience, the discount is not applied to the order.
Example of Entry Page Audience configuration:
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |