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Models are not loading in UI after 24A Upgrade (Doc ID 3018549.1)

Last updated on JULY 10, 2024

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 24 A Patch 5 and later
Information in this document applies to any platform.

Symptoms

On : 24 A Patch 5 version, Post Upgrade

Models are not loading in UI and could not add models to the transaction after 24A upgrade.

ERROR on backend
---------------------
"An unknown issue has occurred. Please contact system administrator.
 To help us track this error, please note the date and time in your report:
 Application error. Please consult site error logs."


STEPS
-------
The issue can be reproduced at will with the following steps:
1. Visit any configuration model.

2. Observe configuration does not load.

Or

1. Open Transaction page.

2. Observe error in pop up

Cause

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In this Document
Symptoms
Cause
Solution
References


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