Oracle Fusion Student Management Cloud Service: Not Able To Create A Customer Account
(Doc ID 3018873.1)
Last updated on APRIL 24, 2024
Applies to:
Oracle Fusion Student Management Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
When creating a new student record including updating the profile to include a bill to address, the customer account does not get created.
Create a new profile.
Update profile to add a Bill To address.
Navigate to Academics > Finances
Search for student
Click on student
Get error message: You can't view account summary for the student because a customer account doesn't exist (HES-5220056)
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |