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Oracle Fusion Student Management Cloud Service: Not Able To Create A Customer Account (Doc ID 3018873.1)

Last updated on APRIL 24, 2024

Applies to:

Oracle Fusion Student Management Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

 When creating a new student record including updating the profile to include a bill to address, the customer account does not get created.

Create a new profile.
Update profile to add a Bill To address.
Navigate to Academics > Finances
Search for student
Click on student
Get error message: You can't view account summary for the student because a customer account doesn't exist (HES-5220056)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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