Credit Note Request - Quantity Uses Invoice Cost Instead Of Receipt Cost (Doc ID 3019009.1)

Last updated on MAY 15, 2024

Applies to:

Goal

If invoice has both cost and quantity discrepancy and quantity discrepancy was resolved using CBQ reason code and cost discrepancy was resolved using DWO reason code,
Credit Note Request / Debit Memo is getting created with unit cost same as receipt unit cost.

The Expectation is that Credit Note Request Qty have the Invoice Cost that was selected at resolved.

Steps to Reproduce:
1. Create a Invoice with cost less than Receipt.
2. Invoice Qty have to be greater than Qty receipt.
3. While resolving discrepancy, select Receipt Quantity and Invoice Cost as correct.
4. For Quantity discrepancy use the receipt qty & reason code ChargeBack.
5. For Cost discrepancy use the invoice cost & reason code Write off cost.
6. Run reimrollup batch.
7. Notice that Credit Note Request / Debit Memo is created with unit cost same as receipt unit cost.
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.