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Message Scenario Step To Unschedule Activity Is Not Being Triggered Upon Activity Suspension (Doc ID 3019359.1)

Last updated on APRIL 29, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 24.A.08 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------------
Message scenario step to unschedule an activity is not being triggered after upgrade to 24A WMP8

EXPECTED BEHAVIOR
-----------------------
Activities that are suspended should be moved to unscheduled pool of the resource by a message scenario step on "Start" trigger

STEPS
-------
1. Technician suspends an activity
2. Activity should be unscheduled by the message scenario step

BUSINESS IMPACT
-----------------------
Activities are kept in the scheduled pool of the technician as not-ordered and requires manual intervention to be made unscheduled

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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