Orders with Approval Flow are Ending up in PENDING_PAYMENT State When Payment completed with Saved Credit Cards at the Payment Page.
(Doc ID 3022861.1)
Last updated on MAY 16, 2024
Applies to:
Oracle Commerce Cloud Service - Version 24.02 and laterInformation in this document applies to any platform.
Symptoms
On : 24.02 version, REST
When the Customer is submitting the order with Saved Credit Card on the payment page, the Order ends up in PENDING_PAYMENT state even after approving the order successfully.
When they select the invoice option on the payment page, the order is getting submitted successfully as expected.
STEPS
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1. Create Order exceeding the limit for Approval using Credit card or Invoice payment
2. Place Order with Credit Card Payment option.
3. Approve Order
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |