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Orders with Approval Flow are Ending up in PENDING_PAYMENT State When Payment completed with Saved Credit Cards at the Payment Page. (Doc ID 3022861.1)

Last updated on MAY 16, 2024

Applies to:

Oracle Commerce Cloud Service - Version 24.02 and later
Information in this document applies to any platform.

Symptoms

On : 24.02 version, REST

When the Customer is submitting the order with Saved Credit Card on the payment page, the Order ends up in PENDING_PAYMENT state even after approving the order successfully.

When they select the invoice option on the payment page, the order is getting submitted successfully as expected.


STEPS
-------
1. Create Order exceeding the limit for Approval using Credit card or Invoice payment
2. Place Order with Credit Card Payment option. 
3. Approve Order

Cause

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In this Document
Symptoms
Cause
Solution


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