Unifier Project Mailbox > Inbox is Slow to Receive Inbound Emails
(Doc ID 3023301.1)
Last updated on SEPTEMBER 06, 2024
Applies to:
Primavera Unifier Cloud Service - Version 24.1 to 24.8 [Release 24.1 to 24.8]Information in this document applies to any platform.
Symptoms
When sending Emails to the Project/Shell inboxes, the inbound emails are slow to be delivered to the Project/Shell Project Mailbox > Inbox, and at times the sender receives an undelivered email alert message.
The issue can be reproduced at will with the following steps:
- Log into a Unifier environment.
- Navigate to a Project/Shell where you would like to send an external email to > Top node on left (shellname) > Ellipsis on right > Drop down > Details > Options > Note the Email address. For example: <companyid>_unifier_<environment>+XXXXX@oracleindustry.com (NOTE: Even OCI Cloud (https://unifier.oraclecloud.com/<companyid> environment may still utilize the @oracleindustry.com domain)
- Send an external Email to a Unifier Project/Shell Mailbox.
- Navigate to the Project/Shell that the email was sent to > User Mode > Project Mailbox > Inbox.
- Note that there are 0 emails displayed. The emails may appear after a few hours (6-48hrs).
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |