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Helpdesk Requests Are Not Getting To An Agent In A Specific Queue (Doc ID 3023933.1)

Last updated on JUNE 19, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

Help Desk Requests are not getting assigned to a particular Agent in a specific Queue. 


 

Cause

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In this Document
Symptoms
Cause
Solution


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