How To Default Service Request Problem Description Into Work Order Case Notes Using Visual Builder Studio (VBS)? (Doc ID 3024418.1)

Last updated on JUNE 19, 2024

Applies to:

Oracle Fusion Service Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

How To Default Service Request Problem Description Into Work Order Case Notes Using Visual Builder Studio (VBS)?

Steps to reproduce:

1. Service

2. Service Center

3. Create Service Request

4. Enter content from Problem Description

5. click Save and Continue

6. Click Create Work Order

7. Select Generic

8. Observe WO Case Notes contents populates automatically with SR Problem Description

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