Issue Refund ERROR: The Refund was not processed because the payables invoice wasn’t created for the following reason: Unhandled error from ap_import_invoices_pkg.submit_payment_request. (AR-856622)
(Doc ID 3024861.1)
Last updated on JUNE 03, 2024
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.01.0 version, Customer Billing (Transactions)
ERROR
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While clicking on Issue Refund button from a CM, the following error is being displayed:
‘The Refund was not processed because the payables invoice wasn’t created for the following reason: Unhandled error from ap_import_invoices_pkg.submit_payment_request. (AR-856622)’
STEPS
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1. Go to Receivables and then Account Receivables.
2. Select Manage Credit Memo Applications.
3. Click on Issue Refund on an specific Credit Memo.
Changes
Due to this issue, users cannot issue a refund on a Credit Memo.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |