Error Code When Trying To Send A Project/Shell Creation Type Record Through the Terminal Status
(Doc ID 3027357.1)
Last updated on JUNE 14, 2024
Applies to:
Primavera Unifier Cloud Service - Version 24.4 to 24.5 [Release 24.4 to 24.5]Information in this document applies to any platform.
Symptoms
After upgrading to 24.4, some Project/Shell Creation type Business Process (BP) records give the error below when attempting to send the records to a terminal status. Each record gives a unique error code each time a user attempts to send the record to the Approve step.
ERROR
-----------------------
Alert
Error Code: <company shortname>-<unique error code>
An unexpected error has occurred, and the
system cannot process your request.
Contact your System Administrator
referencing this error code <company shortname>-<unique error code>.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Log in to the Test environment.
- Navigate to Home > Tasks.
- Open the affected BP records.
- Click on Send.
- Select Approve.
- Click on Send and receive error.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |