Customer Account Merge (Doc ID 3027591.1)

Last updated on JUNE 14, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Two customers were merged with Registry XXXXX being the master and the other being the non-master.
After the merge, Account Number XXXXX and YYYYY (from the non-master account) both exist but the desired outcome was for these to be merged.

EXPECTED BEHAVIOR
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Want Account Number XXXXX and YYYYY to be merged so all the activities show up on XXXXX.

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to Receivables > Accounts Receivables
3. From Tasks, select Manage Customers
4. Search for the Organization where Registry ID = XXXXX
5. Under the Accounts both XXXXX and YYYYY are present each with their own Activities

Cause

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